Effective Communication In The Workplace

This course is intended to give an overview of communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. The two most important pieces of effective communication are listening and explaining yourself. You will learn a great deal more about both of these skills, and how to apply them at work.

After you finish this course, you will be able to:

• Describe behavior that enhances communication.
• Describe behavior that detracts from effective communication.
• Demonstrate concrete techniques to communicate effectively.
• Summarize the impact of communication style on the workplace environment.

This course is 2.5 hours long and will cover the following topics:

1. Overview of Soft Skills
2. What Is Effective Communication?
3. Main Components of Effective Communication
4. Body Language
5. Body Language Tips
6. Written Communication
7. Barriers To Effective Communication
8. Cultural Diversity
9. English Language Tips
10. Unhelpful Communication Behaviors
11. Office Culture
12. Effective Communication Techniques
13. Assertiveness
14. Communication Styles
15. Active Listening
16. Active Listening Techniques
17. Questioning Skills
18. Types of Question
19. Assertive Speaking
20. Assertiveness Techniques
21. Tips For Nonverbal Assertiveness

Certification

All learners that successfully complete all required coursework and training for this course will receive a Certificate of Completion from eCPD.ie. This shall be emailed to you after your test scores have been reviewed.

Course Price

€65 per individual.